FAQs

In order to apply to become a Pic The Gift Partner, you must fill out our Become a Partner form. Once you do, one of our representatives will contact you directly via email. We will ask you some basic questions about your business, and from there will adjust the process to best suit you.

We use a third-party app called Order Desk to integrate with your Etsy, Shopify and most other E-commerce platforms. We cover the cost of it, so we set up the account for you and then help you get started using it. This service only links your store to us. Unfortunately, you cannot automatically link our items to your store via Order Desk.

You can create your own packing slip with your company logo, name, promo codes and any additional brand messages you want for free. Please contact Partner Support for more information.

Yes! Years ago we started calling our customers "Parnters" and it stuck. It reflects the collaborative business relationship we wish to have with those we work with.

Explore the product catalog and pricing, onboard any products you would like to sell, and fulfill your online orders!

Our Partner Resources section is full of helpful tools to help you get started.

1 - Become a Pic The Gift Partner. We sell to businesses, so you must apply to become a Partner before ordering.

2 - Navigate to the product you wish to purchase.

3 - Click "Wholesale Customer Checkout." A new browser tab will open.

4 - Login using your existing PTG login credentials.

5 - Click the red "START DESIGNING" button and proceed with designing and uploading your artwork.

6 - Add additional products to your cart, as necessary.

7 - Check out!

Our site displays prices once you're logged in using your PTG login credentials.

Yes! Free Economy Shipping is included with each item when ordered via this website. We will select from a variety of carriers, most often USPS, DHL, FedEx or FedEx SmartPost.

This economy-free shipping setting offers shipments to the 48 states and all other locations like Alaska and Hawaii will need to be charged accordingly.  Unfortunately, free shipping is not available for international orders at this time.

You can change the shipping address if the order has not entered the shipping process.  Additional costs may apply. Please contact Partner Support for more information.

We make every effort to accommodate this request. Please be aware there can be delivery restrictions based on the geographic location your order is shipping to, such as no Saturday delivery available. As well, if you choose our Free Economy Shipping when submitting your order, you will be responsible for any shipping charges incurred from expediting.

For a shipping quote, please contact Partner Support. Provide the shipping address, item or SKU description, and quantity. Please note that quotes may vary and we cannot provide an exact cost until the order is shipped.

In order to simplify the range of shipping options, along with our everyday Free Economy Shipping we offer three simple shipping upgrades based on transit time: Three-Day, Two-Day, and One-Day Shipping. Get peace of mind with delivery times at the most affordable rate possible! Quotes for these shipping methods can be obtained by going partially through the checkout prices and submitting the ship to information. 

This could be an error in our system and the order may not have been processed. Contact our Partner Support team. They will re-submit the order for you and make sure it is shipped on time.

Yes! To do this, select Customer Pickup as your preferred shipping method at checkout. We will send you an email when your order is ready. Customer pickups take place at our Wentzville, MO facility. Our address is 100 Mall Parkway, Suite 210, Wentzville, MO 63385 (Google Maps link). Please wait for your email before going to our facility.

We currently do not accept returns. If there is a problem with your order, please contact our Partner Support team. We’re happy to assist and may offer a discount on a replacement when appropriate. You may also review our refund policy.

If your customer receives a damaged product, contact Partner Support. We will replace the item at no charge.

You will receive an email notification with the tracking information once your order has been shipped. The tracking will show no updates until the carrier picks it up and scans it. You should start seeing updates within 24 hours. Please check your spam / junk folder if you don't see it in your inbox. If you still can't find it, please contact Partner Support.

Every package shipped during business hours must start posting updates within 24 hours. If the package is shipped over the weekend, the tracking number should start moving the next business day. Please, contact our team if the package has not been moved after 72 business hours.

Our design tool supports both JPEG and PNG file uploads, including transparent PNGs. We also provide downloadable design templates that can be used in a variety of programs such as Canva, Photoshop, and other graphic design software.

We do not color match but we are happy to provide support to help you dial in your color range.

We do offer a catalog of mockups for many of our products.

An order confirmation email is automatically sent after an order is placed. Please check your spam / junk folder if you don't see it in your inbox. If you still can't find it, please contact Partner Support.

In an effort to offer the best service to our customers, orders are sent directly to production immediately after they are processed online. By offering faster production times, we are not able to accept any cancellations or modifications to orders once they are placed.

You can add a gift note before you check out, but if you forget to add it, please contact Partner Support. If the order has not entered the shipping process, we will do our best to add it before it ships.

Our standard production turn-around time is 4 business days maximum. This does not include holidays, weekends, or the day the order was placed. Smaller items or items that require only one imprint may ship out considerably faster than the maximum days, but items that require sewing, double-sided printing, etc. may require the full length of order turnaround time.

Yes. We offer a two (2) business day turnaround for $19.95 that currently increases production speed from 4 business days down to 2 business days. Please note that the day you place your order is considered day zero (0), and it does not include holidays or weekends.

We do our best to post any out of stock items on ourwebsite immediately. You will be updated by email with any changes to your order. If you wish to purchase an item that is backordered, you will be charged at the time of purchase. Once we have the item back in stock, we will ship it to you.

If the item in question was not updated on our website or you did not receive an email from us, you have the right to cancel your order and request a refund. You can also exchange the item for a similar one with the same value. If the selected item has a price difference, you will be credited or charged for the difference.

Order Desk is an order management platform that connects your online store to fulfillment providers like Pic The Gift. It automatically imports your orders, routes them to production, and sends tracking information back to your store once they ship.

With integrations for Shopify, Etsy, WooCommerce, BigCommerce, and many other ecommerce platforms, Order Desk makes it easy to automate your print-on-demand workflow and scale your business with minimal manual work.

Order Desk is a great fit if you're looking to automate your order fulfillment. It's ideal for businesses selling on platforms like Shopify, Etsy, WooCommerce, BigCommerce, and other ecommerce marketplaces.

If you process high-volume orders regularly, want to eliminate manual order entry, or sell across multiple sales channels, Order Desk can save time and streamline your workflow.

If you're just getting started or only receive a handful of orders, we would recommend you place orders manually through our website until you're ready to automate.

Not at all. Order Desk is a secondary optional tool that can help automate your order management and fulfillment. You can work with Pic The Gift without using Order Desk, and we would recommend lower volume sellers opt for a wholesale account instead.

To inquire about the Order Desk account option, please submit a support ticket. Our team can help guide you through the setup process.

Once you have an Order Desk account, you can connect your store and configure it to send orders to Pic The Gift for fulfillment.

EBizCharge is the secure payment processor we use to process online payments in Order Desk. It allows you to safely pay for your orders using major credit cards, debit cards, or ACH.